Received Award of Banking Service Excellence 2015, Bank Jatim Ready To Increase The Service Getting Better
Date: 05 june 2015Categories : All News
bankjatim efforts to keep increasing services are better back shown the result , based on the results of the assessment of banking service excellence monitors ( BSEM ) 2015 held by marketing research indonesia ( MRI ) bankjatim ranked fourth as the bank that has excellent service ( service excellence ) in a segment of a regional development bank .
Although have not been able to get out as the best , the economic growth was fixed for bankjatim plume .From the side of technical , bankjatim showed able to improve services in all aspects of the assessment of BSEM ranging from staff and physical with score overalls 77,44 ( increased by 4,08 from the previous year ( 2014 ) with score overalls 73,36).
In the physical side , bankjatim register the value of almost perfect in all aspects of the assessment namely equipment banking hall , the convenience of the room and a toilet that can penetrate the value of 100 percent .While atm who registered value of 98,23 % ( up 5,73 %) .
The operational director bankjatim rudie hardiono said excellent service is a main priority for bankjatim to be improved so that can provide comfort and satisfaction for all bank customers .
"Service is a differentiator between a bank with one another, to be able to win the competition then the current play is no longer just a product quality or price but good service to the customer because with good service will develop a good impressionand enjoyable experience for the customer. We will give attention to the continuedefficiency of the quality of service from time to time, "explained Rudie Hardiono afterreceiving the award at the BSEM 2015 in Jakarta (4/6).
"bankjatim are always working to implement various strategies to be able to continue to improve the quality of service. The results of the MRI BSEM often serve as the basis of standard implementation of banking services in Indonesia it will be materialevaluation for us to improve our services become even better in the years to come, "dial Rudi.
Bank Service Excellence the Monitor itself has been conducted by the MRI since 1996,with consistent use of mystery shopping method that is already proven to produce not only objective measurements but also sensitively reflects the service changes occur.
Organizing the BSEM also aims to encourage the banking industry in order to providethe best service to our customers, as well as encourage banks provide services that are uniform throughout the branch, so that services will become a brandingexpression item bank and certainly can improve the company's profitability in the long term. (cap)