bank jatim receives award best champion service excellence award 2012

Date: 10 december 2012

Monday (10/12/2012) Bank Jatim returned proud record of achievement.
In an event titled Surabaya Service Excellence 2012, held by MarkPlus Inc. through one of divisionsthat is MarkPlus Insight, awarded Best Service Excellence Champion conventional banking categories (assets <150 T) to the Bank Jatim. MarkPlus Insight which is a business unit of MarkPlus is engaged in marketing research,
already hold Service Excellence Award in various cities in Indonesia. For Surabaya, the year 2012 is the third year this event was held.
service Excellence Award was held as an attempt to help the local champion in Surabaya and surrounding areas in the marketing its brand to a broader scope.
SSEA Awards 2012 received by the Bank Jatim, based on the results of the market survey conducted Marketplus Insight that measure quality of care "Service Excellence" by the brand's in Surabaya and its surroundings on consumers.
Survey conducted on 1000 respondents who are the decision maker for the purchase of products and service users with an age range 21-55 years, who were in the city of Surabaya and was conducted in August-September 2012. The scale of measurement of the performance of brands consists in three phases, that is pre-transaction, transaction and post-transaction time.
The awarding of the 2012 SSEA provided by Hermawan Kartajaya, as CEO MarkPlus directly received by the Director of Operations Bank Jatim Eko Antono at Hotel Sheraton Surabaya, "This is a proud achievement and accomplishment for Bank Jatim and we are always working to improve the quality of service to our customers," said Eko.(cap)