Bank Jatim Get The Best Surabaya Service Excellence For 3 Years
Date: 24 october 2014Categories : All News
The event of MarkPlus WOW Service Excellence Awards have been held in 17 cities in Indonesia in the period March - October 2014, finally closed in the city of Surabaya (23/10). Located at Hotel Sheraton Surabaya, the event formerly called Service Excellence Award was bestowed the award to brands (brands) locally in the city of Surabaya, which has the best quality for consumers.
In the 6th year of its implementation in addition to renamed MarkPlus WOW Service Excellence Award, Service Excellence refinement of the method of measuring the index improved for more better.
Through agencies Insight Markplus survey measurements with sampling techniques to the 1,000 respondents in the respective cities to determine the Best Service Excellence does not just focus on services alone but also involve advocacy or ADVOCATE value (level of recommendation) combined with the satisfaction of the service in a service center or the outlet (service amplifiers).
As in previous years the awards show each series (SEA) in the city of Surabaya, PT Bank Pembangunan Daerah Jawa Timur Tbk or bankjatim consistently able to get out as The Best of Surabaya Service Excellence in the category of Conventional Banking (BOOK I + II).
Director of Agribusiness & Sharia bankjatim Tony Sudjiaryanto present receiving the award said, with achieved this award by bankjatim then indirectly further confirms that bankjatim always provide the best service to all customers.
"This award is the answer bankjatim efforts that have been built so far, especially in terms of the implementation of a culture of service excellence," said Tony.
Implementation of service excellence program itself has actively implemented starting this year bankjatim one through the service award program designed for frontline officers such as security, teller, and customer service in order to create a culture of service excellence.
Not only is its human resources side, the increased culture of service excellence also bankjatim increase in the environmental sector for the creation of customer satisfaction that takes into account other ancillary equipment such as cleanliness, comfort, and the completeness of the equipment in the banking hall, toilets, and an ATM that is often used by customers when transaction with Bank Jatim.
Being The Best of Surabaya Service Excellence in the category of Conventional Banking (BOOK I + II) by bankjatim in 2014, have a meaning that bankjatim already get this achievement for the third since 2012.
"This achievement is expected to preserve bankjatim good over the years as the seriousness bankjatim in maintaining a culture of service excellence in every line of the company through continuous service award," said Tony. (cap)