bank jatim surabaya back being the best service excellence award 2013
Date: 04 november 2013Categories : All News, All News
In the fourth year of the holding in Surabaya, Bank Jatim Surabaya again was awarded Service Excellence from MarkPlus Insight is one of the business units of MarkPlus which is engaged in marketing research.
As in previous years, in 2013 the Bank Jatim was awarded as the Best of Surabaya Service Excellence, in the category of Conventional Banking (assets <150 T) in the evening conferring SSEA 2013 held at the Shangrila Hotel Surabaya (30/10).
As is known to Service Excellence Award was held in an effort to help the local champion in Surabaya and surrounding areas in marketing the brand to a broader scope, and awards Surabaya Service Excellence Award 2013 (SSEA) is given to the local champion who rated the service actually have a very better. Adpun The assessment was based on a survey conducted on 1000 respondents who are the decision maker for the purchase of products and services users, aged 21-55 years, who were in the city of Surabaya and was conducted in August-September 2013. Scale measurement of the performance of these brands consists in three phases, namely pre-transaction, transaction and post-transaction current.
The awarding of SSEA 2013 provided directly by Hermawan Kartajaya, as CEO MarkPlus to the Director of Operations of Bank Jatim Eko Antono. "Thank you, for your support and trust given to all parties so that we re Bank Jatim was awarded Service Excellence in Surabaya in 2013. Achieving this will be an encouragement for us to continue to provide the best service, "explained Eko. (stamp)