Contact Us

If you have any questions regarding the products and services Bank Jatim or want to deliver Information, Advice, Complaint that can improve our performance, please fill out the form below.

Before completing, please note the following:

  • According to Bank Indonesia Regulation No. 7/7 / PBI / 2005 on the Settlement of Customer Complaints, complaints please each equipped with a Copy of Identity, please use the attachment facility in the form below or send it by fax at 031 5310838.
  • to know the status of your complaint, please send an e-mail back or call the Call Center Bank Jatim through a number 14044.

(for Bank Customers)

Head Office
Jl. Basuki Rachmat No. 98-104 Surabaya 60271
Telp. (031) 5310090 - 99
Fax. (031) 5310838
Email :
Bank Jatim Call Center (24 Jam) : 14044